Are you a new contractor? Below are some questions and answers that may fill in some blanks for you.

Q: Why am I not seeing any events on my dashboard?

A: During the summer months DHMS experiences a lull in the number of scheduled events. If no events appear on your dashboard, it is because there are no scheduled events in your area at this time.


Q: When will my background check run?

A: Background checks for new contractors are not processed until one week prior to a confirmed event.


Q: When do events take place?

A: Events are primarily scheduled on weekends. However, during summer months we do experience a lull in the number of events and there will often be several months where no events are scheduled.


Q: When will my payment be processed?

A: Payments are processed two weeks after the completion of an event. Payments are mailed to the contractor’s address on file, or made via Direct Deposit (if a contractor has submitted a direct deposit form to DHMS).


Q: How long does an event last?

A: The dental lead will dismiss the team once all service members have been seen. Should an event last longer than 10 hours, contractors are reimbursed for each additional hour at 10% of their daily rate on a per minute basis.


At times, there will be what are termed “abbreviated events,” which are events that are expected to be under six hours. Contractors are compensated for no less than four hours. Compensation for these events is half of the daily rate.


Q: Am I reimbursed for any mileage?

A: Mileage is reimbursed at the government rate of $.535 per mile and based on the shortest timed route using Google Maps.


Q: How do I approve my mileage?

A: After working an event contractors will approve their mileage on the DHMS Access Dashboard.